FAQ
Orders, shipping, returns, how to use a bottle. How-to for a specific SKU lives on that product page.
The tracking number is in the shipping email and on your order page once the parcel ships.
It’s based on the merchandise total at checkout, before shipping. Under $99, a flat rate is added.
Most orders arrive in 7–15 business days. You’ll get tracking as soon as it ships.
The recipient pays any duties or taxes in the destination country. We send a commercial invoice and tracking.
Occasional sitewide offers appear at checkout or in the announcement bar. There’s no automatic multi-item discount unless one is listed.
Yes. Enter the code at checkout when gift cards are available.
Yes within 30 days if the item is in resellable condition. Used items may be reviewed case by case. Eligible returns include a prepaid label.
Email us with your order number and a short note. We’ll help with a return or replacement when it makes sense.
Most Kitchennice pieces wipe or rinse clean. Check the product page for material-specific care.
Use the contact form and choose Wholesale, or email with your channel and volume. We’ll reply with terms separately.
Within two business days. Orders in transit and returns go first.